This is why we do what we do. Below are client testimonials displaying the skill set that Rothrock Payroll Services can bring to the table.
A closely held business with several employees had been obtaining payroll services from a CPA firm. The client felt that they were not being properly serviced and asked Rothrock Payroll Services to bid their work. Rothrock engaged the client for a slightly smaller fee than the client had been paying.
During the setup process, Rothrock enters every new client’s year to date payroll information into our systems and review prior year forms. We mirror the processing of at least one prior pay run. This facilitates a review of the pay runs and tax deposits prepared by our predecessor and enables Rothrock to increase its familiarity with the new client. This critical step often results in the discovery of errors and omissions.
Here we learned that the new client was not only behind in making tax deposits for prior periods, but also was using the wrong payment method (paper checks, as opposed to electronic transmissions), resulting in several thousand dollars in penalties per year. First, Rothrock structured the new client’s current tax deposits, so that they were being made timely via the proper payment method, stopping the vicious cycle of recurring new penalties. Then, Rothrock negotiated with the IRS to establish an installment plan for the client to payoff back taxes due, bringing the client into compliance.
The client response was simple – “This is a huge weight off my mind. We should have switched to Rothrock sooner!”
WAGE & HOUR AUDIT
The act of paying an employee for service is more than a transaction between and employer and employee. You don’t always think about it but over a dozen various government agencies are involved every time an employee gets paid. We remit withholdings to some of them while others only get involved if they believe there is a violation of law.
A good example of this is a Department of Labor Wage and Hour audit. While it is possible for a Wage & Hour audits to be performed via random selection, that’s usually not the case. Most of these audits are a result of a disgruntled current or former employee. Here is the recent experience of a Rothrock Payroll client;
A local hotel had hourly and salaried employees. Under the federal Fair Labor Standards Act, employees must be classified as exempt or non-exempt based on the duties they perform. Once classified, they must be compensated with minimum wage and overtime as applicable.
Rothrock recognized that the client did not have a good understanding of the pertinent laws; so they recommended that the hotel maintain job descriptions, time records and properly classify its employees; paying minimum wage and overtime as required.
As can happen to any company, there was a dispute with an employee and the employee contacted the Department of Labor; claiming they were due back-pay for overtime and etc. The Department of Labor issued an audit notice with a $60,000 assessment.
Thankfully the hotel operator followed the recommendations provided by Rothrock. With the documentation that was put in place, Rothrock was able to successfully defend the hotel.
When the audit was finished and the assessment was eliminated, the client offered the following to the auditor; “I am sure glad I’m with Rothrock; the procedures and processes they recommended that I have in place saved my business.”
You never know when a Wage & Hour audit will occur. Having a payroll provider that does more than just compute net checks will help you be ready.
A client in the construction contracting industry was lured away from Rothrock Payroll Services to a Professional Employer Organization by promises of human resources assistance and reducing employee risk; that is, help in screening potential hires, providing benefits, and processing workers compensation claims. He also increasingly assumed, since his company would be leasing his employees from the PEO, this would limit his 941 payroll tax liability (failure to pay the correct amount timely). Pursuant to Treas. Reg. 31.3504-2(b), if a business's PEO does not meet the service agreement test to be "designated to perform the acts of an employer" and/or has not obtained the IRS certification of "CPEO," the business will likely be held liable for unpaid employment taxes, even if the business made the necessary payments to the PEO. From the time this client left Rothrock until they went out of business the company revenue increased 28% while the payroll processing fee increased 1300%. This increase in payroll processing expense, among other increased cost, in a low margin environment, caused the owner to recently sell the business. Had this client stayed with Rothrock he would have had $13K per year more money with which to run his business.
TESTIMONIAL FROM A CPA FIRM
Sometimes CPAs do not like referring payroll work to professional payroll processors. Moreover, CPA firms often attempt to process client’s payroll themselves. But processing a client’s payroll without the proper systems, training and commitment is wrought with pitfalls that can result in not only losing a client’s payroll business, but also losing the client.
The following testimonial is from one CPA firm that regularly refers his clients to Rothrock;
“I met one of the principals of Rothrock Payroll at a networking event several years ago, and of course she told me she was a CPA and was promoting the payroll services of her firm. As a fellow CPA, the first thing you would think that went through my mind was that she was competition and would not be able to help me or my business. But as we got to know each other we found we complement each other well in many ways, and can share many different engagements as we can each do work the other does not want to be involved in. Rothrock is a very professional and exceptionally talented group and I have now recommended them to several of my clients. They have handled all the referrals with fantastic results. I highly recommend Rothrock for their payroll services as their customer service is what sets them apart. Many of us have dealt with ADP and Paychex and find their customer service to lack the personal touch but I believe you will find that Rothrock Payroll Services shines in this area and they are not happy until their client is happy too. It is worth your time to talk to them about how they can help meet the payroll needs of your company.”
Gary Cerasi, President - Creative Business Strategies Inc
Rothrock Payroll Services doesn’t sell insurance but we work closely with health insurance brokers to ensure our clients obtain the best coverage available. With the advent of government provided health care, a business needs to analyze all options to ensure maximum value for the costs they are bearing.
By analyzing costs and alternatives, Rothrock can help guide employers that are mandated to provide their employees with group health coverage. For businesses that are not required to provide a group health plan to their employees, Rothrock can assist in analyzing the costs and benefits of continuing to provide a small group plan versus accessing individual coverage through the government or private exchanges.
Here is what one broker had to say about our services;
“I was introduced to Rothrock Payroll Services through my CPA. If you are looking for someone (an organization) to provide great payroll services and to receive exceptional value, insight and an understanding of issues facing your business, then Rothrock is that team. I recommend them unequivocally.”
David Montgomery, Vice President, Health Insurance Enterprises
TESTIMONAL FROM A FULL SERVICE TITLE AGENCY
"My name is Michelle Moore and I am the Business Manager for Kingdom Title Solutions Inc. and affiliated companies. I have been working with Leanne at Rothrock Payroll for over 8 years and I cannot say enough about the exceptional service that we have received. We have a very complicated set up and Leanne takes the time to help me through all of my complex situations when they arise with patience and grace. The entire Rothrock team is knowledgeable, dependable and professional and I would highly recommend them for all of your payroll needs."
- Michelle Moore